JGProduction LTD

TERMS & CONDITIONS

 

Last updated: 25-09-2026

 

These Terms & Conditions ("Terms") apply to all video production services and associated equipment provided by JGProduction LTD ("JGProduction", "we", "us" or "our") to business customers and event companies ("Client", "you" or "your") within the United Kingdom.

 

By confirming a booking with JGProduction, you agree to be bound by these Terms.

 

  1. SERVICES

 

1.1 JGProduction provides video production services and associated equipment for live events.

 

1.2 The specific services, equipment, personnel, event dates, timings, locations and deliverables will be agreed with the Client in writing, normally through a quotation, booking confirmation, proposal or other written agreement.

 

1.3 Any services or equipment not specifically included in the agreed quotation may be subject to additional charges.

 

1.4 JGProduction will use reasonable skill and care when providing the services.

 

  1. QUOTATIONS AND BOOKINGS

 

2.1 Quotations are valid for the period stated on the quotation. If no period is stated, JGProduction may withdraw or amend the quotation at any time before it is accepted.

 

2.2 A booking is confirmed once the Client has accepted the quotation or booking agreement and paid the required deposit.

 

2.3 A booking is not considered confirmed until the required deposit has been received and acknowledged by JGProduction.

 

2.4 Any changes to the agreed services, equipment, timings or requirements must be agreed in writing and may result in additional charges.

 

  1. DEPOSIT AND PAYMENT

 

3.1 A 20% deposit of the agreed booking fee is required to secure the booking.

 

3.2 The remaining 80% balance must be paid in full no later than 7 days before the event date.

 

3.3 JGProduction reserves the right not to provide services or equipment where payment has not been received by the required deadline.

 

3.4 Where payment remains outstanding, JGProduction may treat the booking as cancelled by the Client, subject to any applicable cancellation charges.

 

3.5 Any additional services, equipment, travel, overtime or expenses agreed after the original quotation may be invoiced separately and will be payable within the period stated on the relevant invoice.

 

3.6 All prices are exclusive of VAT unless expressly stated otherwise.

 

  1. CANCELLATION AND POSTPONEMENT

 

4.1 The Client may request cancellation or postponement of a booking by notifying JGProduction in writing.

 

4.2 Because JGProduction reserves personnel, equipment and dates specifically for each booking, cancellation charges may apply.

 

4.3 Unless otherwise agreed in writing, the following cancellation charges will apply:

 

- 31-60 days before the event: the Client will forfeit the 20% deposit.

 

- 8-30 days before the event: 50% of the total booking fee will be payable.

 

- 7 days or less before the event: 100% of the total booking fee will be payable.

 

4.4 If the Client postpones an event rather than cancelling it, JGProduction will use reasonable efforts to accommodate the new date. A new date is not guaranteed and may be subject to availability and additional costs.

 

4.5 Where JGProduction is able to rebook the cancelled date with another client, it may, at its discretion, reduce the cancellation charge to reflect amounts recovered from the replacement booking.

 

4.6 Any cancellation charges are subject to applicable law and will be limited to reasonable losses and costs incurred by JGProduction.

 

  1. EVENT INFORMATION AND CLIENT RESPONSIBILITIES

 

5.1 The Client must provide JGProduction with accurate and complete information reasonably required to deliver the services.

 

5.2 This may include:

- Event date, location and timings

- Access and loading information

- Event schedule or running order

- Venue requirements

- Health and safety requirements

- Contact details for the event organiser and relevant venue personnel

- Details of filming restrictions

- Any required permissions, licences or access arrangements

 

5.3 The Client is responsible for ensuring that JGProduction has reasonable access to the venue at the agreed times.

 

5.4 The Client must obtain any permissions, licences, releases or consents that are the Client's responsibility, including permissions relating to filming attendees, performers, venues, music or other copyrighted material where applicable.

 

  1. EQUIPMENT

 

6.1 Equipment supplied by JGProduction forms part of the agreed video production service unless otherwise stated in writing.

 

6.2 JGProduction will take reasonable care to ensure that equipment supplied for an event is suitable and in working order.

 

6.3 JGProduction may substitute equipment with equipment of equivalent or greater capability where reasonably necessary.

 

6.4 The Client must not move, modify, dismantle, connect, disconnect or operate JGProduction equipment unless expressly authorised by JGProduction.

 

6.5 The Client may be responsible for the reasonable cost of repair or replacement where JGProduction equipment is lost, stolen or damaged as a result of the Client's actions, negligence, employees, contractors, guests or other persons under the Client's control.

 

6.6 The Client will not be responsible for normal wear and tear or damage caused by JGProduction's own negligence.

 

  1. EVENT DELAYS AND ADDITIONAL HOURS

 

7.1 The agreed quotation will normally specify the period for which JGProduction's personnel and equipment are booked.

 

7.2 If an event runs beyond the agreed working period, additional charges may apply for overtime, additional personnel or extended equipment use.

 

7.3 JGProduction will, where reasonably possible, notify the Client before incurring significant additional charges.

 

7.4 Delays caused by the Client, venue, performers, suppliers, guests or other third parties may result in additional charges where they materially affect JGProduction's agreed working time.

 

  1. TRAVEL AND ADDITIONAL EXPENSES

 

8.1 Any agreed travel, accommodation, parking, access or other expenses will be stated in the quotation where known.

 

8.2 Additional reasonable expenses arising from changes requested by the Client or circumstances outside JGProduction's reasonable control may be charged to the Client.

 

  1. TECHNICAL ISSUES AND FORCE MAJEURE

(Natural disasters / Human-made or social crises)

9.1 JGProduction will take reasonable steps to prevent technical problems and maintain appropriate backup equipment and procedures where reasonably practicable.

 

9.2 However, live-event production involves technical and environmental risks, and JGProduction cannot guarantee that technical issues will never occur.

 

9.3 JGProduction will use reasonable efforts to resolve technical problems as quickly as practicable.

 

9.4 JGProduction will not be liable for failure or delay caused by circumstances outside its reasonable control, including severe weather, venue closure, power failure, internet or network failure, industrial action, government restrictions, civil emergencies, equipment failure not caused by negligence, illness, accident or other force majeure events.

 

  1. VIDEO FOOTAGE AND DELIVERABLES

 

10.1 The agreed quotation will specify, where applicable, the type and format of the final video deliverables.

 

10.2 Estimated delivery dates are estimates unless a specific delivery date has been expressly agreed in writing.

 

10.3 The Client is responsible for providing any required logos, branding, scripts, music, graphics or other materials within the agreed timeframe.

 

10.4 Delays in receiving required materials or feedback from the Client may result in a corresponding delay to delivery.

 

10.5 Unless otherwise agreed, reasonable revisions to the agreed deliverables may be included. Significant changes or additional editing requested after approval may incur additional charges.

 

  1. COPYRIGHT AND INTELLECTUAL PROPERTY

 

11.1 Unless otherwise agreed in writing, JGProduction retains ownership of its pre-existing intellectual property, including production methods, templates, graphics, workflows and other materials created independently of the Client.

 

11.2 Once the Client has paid all amounts due, the Client will receive the agreed rights to use the final deliverables for the purposes specified in the quotation or agreement.

 

11.3 The Client must not use third-party material supplied by JGProduction outside the rights granted to the Client.

 

11.4 The Client is responsible for ensuring that materials supplied by the Client do not infringe the rights of third parties.

 

  1. PORTFOLIO AND PROMOTIONAL USE

 

12.1 Unless the Client requests otherwise in writing before the event, JGProduction may use selected excerpts, still images or completed work produced for the Client in its portfolio, website, social media, showreels and other promotional materials.

 

12.2 Where the event is confidential or subject to restrictions on publication, the Client should notify JGProduction in writing before the event.

 

  1. CONFIDENTIALITY

 

13.1 Each party agrees to keep confidential any commercially sensitive or confidential information received from the other party in connection with the services.

 

13.2 This obligation does not apply to information that is already publicly available, independently obtained, or required to be disclosed by law.

 

  1. LIABILITY

 

14.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful.

 

14.2 Subject to clause 14.1, JGProduction will not be liable for indirect or consequential losses, loss of profits, loss of business, loss of opportunity or loss of anticipated savings arising from the services.

 

14.3 Subject to clause 14.1, JGProduction's total liability arising from a booking will not exceed the total amount paid or payable by the Client for that booking.

 

14.4 JGProduction will not be responsible for loss or damage caused by information, materials, equipment or instructions supplied by the Client or by circumstances outside JGProduction's reasonable control.

 

  1. INSURANCE

 

15.1 JGProduction will maintain appropriate business insurance for its activities.

 

15.2 The Client is responsible for maintaining any insurance appropriate to the event, venue, attendees, equipment or activities for which the Client is responsible.

 

  1. DATA PROTECTION

 

16.1 JGProduction will process personal information in accordance with applicable UK data protection legislation.

 

16.2 Personal information will be used for purposes such as managing bookings, communicating with the Client, providing services, processing payments and maintaining business records.

 

  1. CHANGES TO THESE TERMS

 

17.1 JGProduction may update these Terms from time to time.

 

17.2 The Terms applying to a particular booking will normally be those in effect and provided to the Client when the booking is confirmed, unless otherwise agreed in writing.

 

  1. GOVERNING LAW

 

18.1 These Terms and any dispute arising from them will be governed by the laws of England and Wales.

 

18.2 The courts of England and Wales will have jurisdiction over disputes, subject to any applicable legal requirements.

 

  1. ENTIRE AGREEMENT

 

19.1 These Terms, together with the accepted quotation, booking confirmation and any other written agreement between JGProduction and the Client, constitute the agreement between the parties relating to the services.

 

19.2 If there is a conflict between these Terms and a specific written agreement for a booking, the specific written agreement will take precedence to the extent of the conflict.

 

  1. CONTACT DETAILS

 

JGProduction LTD

Company registration number: 17473575

Email: enquiries@jgproduction.co.uk

Website: www.JGProduction.co.uk

By confirming a booking with JGProduction LTD, the Client acknowledges that they have read and accepted these Terms & Conditions.